AV Now's Return Policy

Every product we sell except Special Orders* comes with our 30-day Money Back Guarantee. If you’re not satisfied, return the item(s) in unused new condition, with all original packaging, warranty cards & manuals within 30 days of purchase for a full refund (less s & h). Minimum 25% restocking fee will be charged for incomplete, scratched or damaged products or packaging. Returns must have a Return Authorization number to be processed. Claims for missing or damaged in transit items must be received within 7 business days of delivery. *Special Order Items may not be returned.

Summary:

• 30-day Money Back Guarantee*
• Minimum 25% restocking fee will be charged for incomplete, scratched or damaged products or packaging.
• Return within 30 days of purchase for a full refund (less s & h)
• Returns must have a Return Authorization number to be processed.
• Claims for missing or damaged in transit items must be received within 7 business days of delivery.
• COVID-19 has affected return and processing times. Contact us for more information.
• *Special Order Items may not be returned.

Other helpful links:

• Contact AV Now Form
• Repair Request Form
• Return Request Form
• Request a Custom Quote
• About AV Now