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Free Shipping On Online Orders* Click here for more information.
Free Shipping On Online Orders*

Shipping Policy

Free fast shipping UPS and USPS

*Phone orders and net 30/purchase order orders do not qualify for free shipping.

  • Free shipping offer can expire without notice
  • Free UPS/USPS ground shipping to continental (lower 48 states only) with US zip codes for orders
  • Certain items such as special order*, shipping direct from manufacturer, or overweight pieces do not qualify for the free shipping offer
  • A shipping charge will be added to all Net 30 term customers, purchase orders, and phone orders.
  • Free shipping offer is not valid when coupon is used at checkout or with any other offer.
  • More information about our Return Policy

You can reach us at 800-491-6874. We're available Monday through Friday, 8:00 AM to 4PM Pacific Time. Contact Form

AV Now charges sales tax for the following states: California, Colorado and New York. Click here to submit your tax exempt form.

Shipping times in the USA

Same Day Shipping
Most of our items ship the same day if ordered before 2PM Pacific Time. Expedited shipping options are available at checkout. If you need an order shipped for delivery as fast as possible, give us a call at 800-491-6874 to hear what options are available that day.

COVID-19 Update:

AV Now is open and accepting online orders, but like most retailers, our shipping is slower than normal. For the safety of our operations team, we are running at reduced capacity, but we hope to be back to normal shipping soon. We are doing our best to get all orders shipped out in the order they are received. Please be aware that delays are possible during this time, including expedited shipping services. We appreciate your understanding.

Submit your questions here and we will reply by phone or email as quickly as possible. We are also available by phone at 800-491-6874 and by chat at Monday – Friday, 8am-4pm PDT. Be Well.


Please read the following before selecting the shipping method for your order and please call 800-491-6874 if you have any special needs or questions.

  • Business days are Monday through Friday, excluding holidays.
  • We ship via UPS and USPS
  • Service descriptions are listed as business days. Non-business days are not counted in delivery times.
  • Orders in stock are typically shipped in 1-3 business days but most ship within 1 day.
  • There are no shipping pickups on weekends or holidays. If an order is placed over a weekend or on a holiday, it cannot be processed until the next business day.
  • Web order deliveries will be made on business days ONLY. If you have special delivery needs please call us and we will do our best to accommodate you.
  • UPS does offer Saturday delivery for certain expedited methods shipped on Thursday or Friday upon request.
  • Items out of stock when you order will be shipped once they are available and will ship via the method you have selected.
  • When ordering and choosing a shipping method please note whether the item is in stock or on back-order.
  • Shipping descriptions like "Next Day", "2-Day", etc. are used to denote service levels and do not guarantee when you will receive your order. They represent time in transit after an item has been shipped.
  • The delivery times are based upon item availability and shipping to urban areas within the continental US (48 states). Delivery to rural areas, Alaska and Hawaii may take longer.
  • UPS orders cannot deliver to P.O. boxes.
  • International Orders: We do not ship web orders to addresses outside the U.S. (except APO/FPO military addresses). Please request a quote or call for details at 800-491-6874.