To our AV Now Customers,
In this time of uncertainty and concern the AV Now Team sends you our warmest regards and our hopes that you and your families are well.
I’d like to update you on what we’re doing at AV Now to deal with the events affecting all of us in the U.S. and our friends around the world.
The situation regarding the coronavirus (COVID-19) is rapidly evolving. With our service to you in mind, as well as the health and safety of our employees, the AV Now team has developed a solid plan to keep things running as smoothly as possible until this passes. We’re here to help you and our intention is to keep disruptions to a minimum.
We’re monitoring the COVID-19 situation in real time and responding quickly to any necessary changes.
Currently our customer support and sales staff are working remotely while our operations, shipping and repair staff are onsite. We’re fortunate to have put multi-location infrastructure and communications in place several years ago. You may reach us by telephone, email and via chat at avnow.com.
At this time, I’m pleased to report things are running smoothly. If you experience any delay reaching us, we appreciate your patience in trying again a bit later or using another communication channel.
Headset Mic Cleaning Best Practices
Many instructors and facilities have asked for advice about cleaning headset microphones, windscreens and mic belts. We’ve posted some recommended Best Practices information on our blog. You can find it at this link: Group Exercise Headset Microphone & Accessories Cleaning - COVID-19 Best Practices
For the safety of our onsite staff, we’re holding all in-bound repair packages for 9 days in quarantine before opening. We apologize for the delay, but it’s necessary now. I trust you understand.
We value your business and look forward to continuing to support you during this challenging time. On behalf of the AV Now team, our best wishes for your continued good health.