Same Day Shipping
Most of our items ship same day if ordered
before 2PM Pacific Time.
shipping is available. If you need something next day or urgently, please feel
free to contact us about its ship date and ETA.
Business days are Monday through Friday, excluding holidays.
Service descriptions are listed as business days. Non-business days are not counted in delivery times.
Orders in stock are typically shipped in 1-3 business days but most ship within 1 day.
There are no shipping pickups on weekends or holidays. If an order is placed over a weekend or on a holiday, it cannot be processed until the next business day.
Web order deliveries will be made on business days ONLY. If you have special delivery needs please call us and we will do our best to accommodate you. UPS does offer Saturday delivery for Air methods shipped on Thursday or Friday upon request.
Items out of stock when you order will be shipped once they are available and will ship via the method you have selected. When ordering and choosing a shipping method please note whether the item is in stock or on backorder.
Shipping descriptions like "Next Day", "2-Day", etc. are used to denote service levels and do not guarantee when you will receive your order. They represent time in transit after an item has been shipped. The delivery times are based upon item availability and shipping to urban areas within the continental US (48 states). Delivery to rural areas, Alaska and Hawaii may take longer.
UPS orders cannot deliver to P.O. boxes.
International Orders: We do not ship web orders to addresses outside the U.S. (except APO/FPO military addresses). Please request a quote or call for details at 800-491-6874.
You can reach us at 800-491-6874. We're available Monday through Friday, 7:30 AM to 4PM Pacific Time.
If you need to return an item:
Contact us first! You can either call us at 800-491-6874 or send an email to
Every product we sell (except special orders, batteries, headworn mics, headphones, sports pouches & windscreens) comes with our 30-day Money Back Guarantee. If you are not satisfied with your purchase, return product in unused new condition, in all original packaging including all warranty cards and manuals within 30 days of purchase for a full refund (less shipping and handling). Headsets, headphones, windscreens and sports pouches must be returned within 7 days of delivery new and unused, in all original packaging. No exceptions. A minimum 25% restocking fee will be charged for incomplete, scratched, or damaged products and/or packaging. All returns must have a return authorization number or will not be processed.
If you need to send an item in for repair:
Again, you should definitely contact us first. We are an authorized repair center for Fitness Audio brand products, which include E-mic, Aeromic, Fitness Audio VHF and UHF wireless products, and the Baqua pack submersible mic system. You'll need a copy of our Service Authorization Form. You'll also need a return authorization (RA) number, which we can give you over the phone or via email. We recommend calling 800-491-6874 during business hours (8am to 4pm Pacific Time) to get a Return Authorization Number.
If it's outside of business hours, and you'd like to request an RMA number,
If you need service on an item that our repair department doesn't handle, we'll be glad to get you the contact info you need.