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Same Day Shipping

Most of our items ship same day if ordered before 2PM Pacific Time. Expedited shipping is available. If you need something next day or urgently, please feel free to contact us about its ship date and ETA. Click here for a handy map of shipping times for UPS Ground orders.

Contact us

You can reach us at 800-491-6874. We're available Monday through Friday, 7:30 AM to 4PM Pacific Time.

If you need to return an item:

Contact us first! You can either call us at 800-491-6874 or send an email to We'll give you a return authorization number, which is necessary for all returns and exchanges.

Every product we sell (except special orders, batteries, headworn mics, headphones, sports pouches & windscreens) comes with our 30-day Money Back Guarantee. If you are not satisfied with your purchase, return product in unused new condition, in all original packaging including all warranty cards and manuals within 30 days of purchase for a full refund (less shipping and handling). Headsets, headphones, windscreens and sports pouches must be returned within 7 days of delivery new and unused, in all original packaging. No exceptions. A minimum 25% restocking fee will be charged for incomplete, scratched, or damaged products and/or packaging. All returns must have a return authorization number or will not be processed.

If you need to send an item in for repair:

Again, you should definitely contact us first. We are an authorized repair center for Fitness Audio brand products, which include E-mic, Aeromic, Fitness Audio VHF and UHF wireless products, and the Baqua pack submersible mic system. You'll need a copy of our Service Authorization Form.
You'll also need a return authorization (RA) number, which we can give you over the phone or via email. We recommend calling 800-491-6874 during business hours (8am to 4pm Pacific Time) to get a Return Authorization Number.

If it's outside of business hours, and you'd like to request an RMA number, here's the place.

If you need service on an item that our repair department doesn't handle, we'll be glad to get you the contact info you need.